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Information we need in a support email



 
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easycash
Site Admin
Site Admin


Joined: 20 Oct 2005
Posts: 186
Location: Brisbane

PostPosted: Wed Oct 26, 2005 3:22 pm
Post subject : Information we need in a support email
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[color=white:197b178f2a]Sending us a email saying "I can't collect points, what is wrong" is like phoning a Doctor saying I'm sick but you have to guess what's wrong because I'm not going to tell you.Smile

If you include as many answers to the following questions in your support email to us, I bet you will get a answer that will fix your problem a lot quicker or even work out the problem yourself.

*What web browser are you using ?
*Have you disabled any advance settings in your browsers options ?
*Are you using a proxy connection ?
*Do you have a pop up stopper installed ?
*Any internet security software installed ?
*Do you see a countdown timer in the top of the page ?
*What the message you get in the top frame after waiting for the countdown timer to reach zero ?
*Have you tried clearing your cache files or temporary internet files ?
*Have you disabled java ?
*Do you see any other error messages ?
*Have you tried on another computer to this one ?

99.5% of problems are a setting on your computer. Yes you may have no problems with all the other sites you visit but we may have more security checking then they do.

Please help Easycash help you ! [/color:197b178f2a]
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